Privacy Policy

We respect your privacy and are committed to protecting it through our compliance with this policy. This Privacy Policy describes our policies on the collection, use, and disclosure of information about you in connection with your use of our services, including those offered through our websites, emails, and mobile applications. The term "the Website" refers to lynwoodchimneysweep.com. When you use the Website, you automatically consent to our collection, use, transfer, and disclosure of information about you as described in this Privacy Policy. The Website provides property owners with the opportunity to submit requests for chimney sweep, repair, inspection, and fireplace installation services to Lynwood Chimney Sweep.

The Website is a chimney and fireplace services platform and we do not act as your manufacturer's warranty provider or home insurance agent.

Please read this policy carefully to understand our practices regarding your information. If you do not agree with our policies, your choice is not to use our Website. By accessing or using this Website, you agree to this Privacy Policy. This policy may change from time to time. Your continued use of this Website after we make changes is deemed to be acceptance of those changes, so please check the policy periodically for updates.

A. Information We Collect and How We Use It

We may collect and store both personal and non-personal information about you when you visit our Site and use the Website. We use this information to fulfill your requests for service appointments and estimates, improve the Website quality, personalize your experience, and track usage. We also use it to provide customer support, message you regarding your chimney and fireplace systems, and to comply with legal obligations.

Among the information we collect, please note:

• Service and System Information: If you request a chimney service or estimate through the Website, we collect information such as your name, phone number, property address, email, and details about your current chimney or fireplace equipment (such as make, model, age, and described issues). This information is used to evaluate your service needs and dispatch a technician with the appropriate tools. We do not disclose your personal information to third parties for the purpose of allowing them to market unrelated services to you.
• Activity: We may store information about your use of the Website, such as your search activity, the pages you view, and the date and time of your visit. We also may store information using Cookies that your computer or mobile device provides to us, such as your browser type, IP address, and location. You may be able to disallow our use of certain location data through your device settings.

B. Cookies

We use technology such as cookies, web beacons, and similar technology in connection with your use of the Website. Cookies may collect and transmit information about you and your use of the Website, such as your browser type, service search preferences, and IP address. Cookies may be either persistent or stored only during an individual session.
We may use Cookies for the following purposes:

• Processes: To make the Website work in the way you expect.
• Authentication and Security: To prevent fraud and protect your data from unauthorized parties.
• Preferences: To remember information about how you prefer the Website to behave.
• Analytics: To help us understand how visitors interact with our service scheduling forms.

C. Third Parties

Third parties may receive information about you as follows:

• Service Providers: We may rely on third-party providers to support our Website and field operations, such as hosting services, dispatch software, technical support, and email delivery. We may share information about you with these providers so they can perform their services.
• Aggregate Information: We may share user information in the aggregate with third parties. For example, we may disclose the number of users who have requested chimney sweep services in Lynwood.
• Business Transfers: If another company acquires Lynwood Chimney Sweep or our assets, your information may be transferred to that company as part of the transaction.
• Legal Investigations: We may disclose information if we have a good faith belief that it is necessary to comply with the law or a legal process.

D. Controlling Your Personal Data

The safety of your information also depends on you. We urge you to be careful about sharing sensitive property or payment details in public areas if applicable. Unfortunately, the transmission of information via the internet is not completely secure. Although we do our best to protect your personal information, we cannot guarantee the security of your data transmitted to the Website. Any transmission is at your own risk.

E. Data Retention

We may retain information about you for the purposes described in this Privacy Policy unless prohibited by law. We retain information to process service warranties, track routine maintenance schedules, and comply with standard business record-keeping obligations.

F. Children

The Website is intended for general audiences and is not directed to children under 18. No one under age 18 may provide any information to or on the Website. If we become aware that a child under 18 has provided us with personal information, we will take steps to remove such information.

G. Security

We follow industry standards to protect the personal information submitted to us. However, no method of transmission over the Internet is 100 percent secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee its absolute security.

H. State-Specific Privacy Rights

Residents of CA and other states may have specific rights regarding their personal data, including the right to access, delete, or correct inaccuracies in their information. To exercise any of these rights, please contact us at info@lynwoodchimneysweep.com.

I. Contact Information

If you have any questions about this Privacy Policy, you may email us at info@lynwoodchimneysweep.com.

J. Modifications to this Privacy Policy

We may revise this Privacy Policy from time to time at our sole discretion. The most current version will govern our use of your information. Any changes will take effect immediately upon posting. By continuing to use the Website after changes become effective, you agree to the revised Privacy Policy.